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kfero • 13. 8. 2013 o 12:21

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Aké máte skúsenosti s bicyklami a objednávkou z Canyon-u? Rád by som nejaké info od ľudí, ktorí majú skúsenosti s Canyon-om, postrehy, rady a pod.. Ďakujem.

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bajkonur • 31. 5. 2018 o 21:42

Čo sú to za rámy? Ja tam takto ten zvar na vrchu trubky nemám. Zdá sa mi, že to takto má iba 29" Spectral, ktorý sa robil naposledy v 2016.

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trionq • 31. 5. 2018 o 21:51

https://www.bike-forum.cz/forum/praskl-vam-spectral-al#comment4108392
https://www.bike-forum.cz/forum/praskl-vam-spectral-al#comment4109791
ten biely je cf 8.0 (zadna stavba hliník) 2018

zvar je zospodu zrejme

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bajkonur • 31. 5. 2018 o 21:57

Nie, zvrchu je. Vidno tam prevodnik. Tak to je bieda, moc dlho to nedrzi.

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mathoso • 31. 5. 2018 o 22:04

a neurony su v pohode, ci mam pre istotu oskrabat blato a skontrolovat?

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trionq • 31. 5. 2018 o 22:41

neurony aj strive sú v pohode

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Zemo • 31. 5. 2018 o 23:10

No jo, najme ze tomu pridali par kilo nech to viac vydrzi...

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crymo99 • 31. 5. 2018 o 23:16

Moj byvali spectral al 2015 praskol na tom istom mieste. Canyon to ale vymiena v ramci reklamacie

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AdMich • 1. 6. 2018 o 6:09

To aby som išiel pozrieť môj... už aj idem z postele...

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trionq • 13. 6. 2018 o 15:23

Hi all - re' the 'cracking frame' - I've just receive this official response from Canyon for anyone affected - please have a read...

"It has come to our attention that some members of this FB-group reported cracks in their chain stays of their Canyon Spectral. We take your observations very seriously and would like to get to the bottom of this proactively. Therefore, we kindly ask all affected Spectral riders to contact our official Facebook page (@Canyon) via direct message, so that we can analyse and get back to you ASAP. Your input and feedback regarding this matter is of great value to us and we would like to sincerely thank you for your support."

Best regards,
Your Canyon Crew

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MecoTrance • 13. 6. 2018 o 17:05

Na jednej strane fasa ze vychadzaju v ustrety co sa tyka reklamacii ale ked sa to stane v sezone tak asi to nevymenia za 3 dni. A skoda ze sa jedna o spektral lebo podla mna je to asi taky najuniverzalnejsi model. Ja som zvedavy na tranca, zatial skoro 3000km

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geforce85 • 22. 6. 2018 o 21:49

Ahojte.
Mam problém na torque DHX 2014
Po odobratí vrchného speci kľúča na rámovej trúbke som našiel asi vnútornú prasklinu v ráme.
Každý mi tvrdí, že to prasklina nie ej a že je to len neopracované miesto medzi spojom a ani to tam nie je zvárané.
Vyjadrenie canyou je na smiech : Dobrý deň,

již jsem dostal vyjídření k vaší reklamaci rámu. Kolegové mi napsali, že se jedná o typickou prasklinu rámu způsobenou pádem nebo nárazem. Reklamace se tedy zamítá, protože na mechanické poškození rámu se záruka nevztahuje.

Mohu vám nabídnout zakoupení nového rámu v rámci programu Crash Replacement za cenu 1 359€.

Prajem Vám krásny deň,

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geforce85 • 22. 6. 2018 o 21:57

a este nejake foto
poradte

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Pnr • 23. 6. 2018 o 8:42

Ostava ti asi nechat spravit znalecky posudok znalcom. Ak sa bude lisit od stanoviska canyonu mozes dalej pokracovat.

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dratva • 23. 6. 2018 o 9:53

Alebo len tak zo srandy skus konraktovat priamo nemecke zastupenie. Par odbiti CZ zastupenim som tu uz cital v minulosti ...

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geforce85 • 23. 6. 2018 o 10:05

Počkám si ešte na odpoveď od flinty, ten ma taký istý rám.
Lebo náš defektoskopár a aj zvárač mi tvrdia že je to len vnútorny spoj 2 trubiek, skúsim to ešte odfotiť s endoskopom

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geforce85 • 23. 6. 2018 o 10:38

tak ešte foto z vonku kde nie je nič a aj tvar hornej trubky do ktorej je zvarena zospodu dalsia

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Jezus • 23. 6. 2018 o 10:52

Ja tam nevidim nic nezvycajne, je to standardne ukoncenie pri spoji dvoch rurok ako Ti povedal zvarac aj defektoskopar. Btw. ked uz neveris im, a to su od fachu, a pytas sa radsej ludi na fore, tak je to na zamyslenie.

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geforce85 • 23. 6. 2018 o 11:03

Pýtam sa na viac názorov aby som si bol istý, že sa to nerozpadne, aj defekto a zvárač sú odborníci. A napíšem do canyonu aj s ich 1400 € za novy rám pekný email.

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Jezus • 23. 6. 2018 o 11:13

V Canyone na podpore Ti odpisal nejaky trapko, ktory dostava vyplatu za to, ze dviha telefony a odpisuje na maily. Zial ten konkretny jedinec nema kapacitu na to, aby zhodnotil, ze tomu nerozumie, a overil si info pred odpovedou u kompetentnej osoby. Cielom takychto jednoduchsich ludi je zbavit sa ticketu, nie si overovat informacie...

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trionq • 27. 6. 2018 o 20:02

ďalšie stanovisko Canyonu k téme praskajúce zadne stavby spectralu

"USA version of the email.

"Dear Spectral rider,

Pure riding pleasure and rider safety are top priority in the development of our bikes. As a MTB rider you always have to be able to rely on your bike!

In the course of market observations by our quality management we have noticed cracks in the chain stays of a small number of Spectral frames. The matter has only occurred in isolated cases in frames from the first production months. There are no reported cases of crashes or restrictions of the riding performance. According to the current state of knowledge, the cause seems to be related to a welding process in the first production lot that in some cases can lead to a fine crack in the weld after only a few kilometers. The aluminum chain stay was used in the Spectral AL and Spectral CF model (model year 2018), to which your bike also belongs.

When it comes to quality of our bikes, we do not accept any compromise: We take this quality matter very seriously and therefore we want to proactively replace all potentially affected chain stays of the identified production batch.

If you recognize a crack in your chain stay (see picture below), please refrain from riding your bike right away, even if the crack does not lead to a break according to current knowledge.

We will organize the replacement of the chain stay of your bike, and send to you when they come available in late July. In the meantime we will be sending out a Canyon care package to you directly. For questions please reply directly to this email or call us at 1-833-2260-9661 and our customer service team will assist you.

As passionate riders we know that every day on the bike is precious. We promise to do everything we can to get you back on the trails as soon as possible! We have informed the US Consumer Product Safety Commission of this issue, and if additional steps are taken we will notify you immediately.

We sincerely want to apologize for the inconvenience and thank you very much for your support.

Best regards

The Canyon Crew""